Terms & Conditions

1. Who we are

Alp Medical Travel is operated by:

Alppaşa Seyahat Tur. Teks. İnş. San. ve Tic. A.Ş.

Its authorised international health-tourism intermediary activities are carried out through Topaze Turizm Seyahat Acentası, a Group A travel agency with TÜRSAB certificate 2383.

International Health Tourism Authorisation Certificate: AK-1498

Tax Office: Antalya Kurumlar
Tax No: 0580049192

Email: info@alpmedicaltravel.com
Telephone / WhatsApp: +90 850 777 01 25

Alp Medical Travel’s role

Alp Medical Travel manages and coordinates your patient journey.

Depending on your programme, this includes:

• receiving and organising your enquiry;
• collecting the information needed for a preliminary clinical proposal;
• coordinating the proposal with Maki Dent;
• presenting your written programme;
• helping you understand how the programme works;
• coordinating dates, appointments and practical arrangements;
• helping you prepare for your visit;
• coordinating hotel and transfers included in the programme;
• remaining available while you are in Antalya;
• coordinating changes if the treatment plan or travel arrangements change;
• helping resolve practical problems during the journey;
• coordinating treatment concerns with Maki Dent; and
• remaining your coordination point after you return home.

Our role is to make the different parts of the journey work together and to give you one consistent non-clinical point of contact.

Maki Dent’s role

Maki Dent is the healthcare provider and the seller of the treatment or package shown in your written programme.

Its treating professionals are responsible for examination, diagnosis, clinical decisions, treatment planning, clinical consent, treatment and clinical advice.

Alp Medical Travel does not diagnose or perform dental treatment.

Maki Dent confirms the patient-facing commitments that apply to its programme in the quotation and programme documents supplied before booking.

2. Your written programme

Alp Medical Travel manages the preparation and presentation of your written programme.

Before you decide whether to travel, we coordinate with Maki Dent and send you a programme based on the information available at that stage and approved by Maki Dent.

As applicable, it identifies:

• the proposed treatment and quantity;
• the proposed total price;
• expected treatment visits and length of stay;
• specified hotel accommodation;
• specified transfers;
• what is included and excluded;
• the payment currency; and
• who receives the payment.

Maki Dent may offer dental treatment alone or a programme that also includes specified hotel accommodation and transfers.

Where these form part of the programme, Maki Dent sells the package and receives payment directly. Alp Medical Travel manages the programme around that treatment and coordinates the patient journey.

Prices shown on our website may be starting prices or examples for a stated treatment quantity. Your personal written programme contains the proposal prepared for you.

Any clinical proposal made before travel is preliminary. Maki Dent confirms the final treatment plan after examining you in person.

3. Booking, flights and no deposit

There is no booking or treatment deposit before travel under our current dental programme.

Receiving a proposal does not create an obligation to book.

Alp Medical Travel manages the booking process between you, Maki Dent and the practical arrangements included in your programme.

Before you buy your flights, we check suitable clinic dates and, where relevant, accommodation availability.

Accepting the proposal is a request to book, not yet a confirmed booking.

After the proposed arrangements have been checked and you send us your flight details, Alp Medical Travel sends you written booking confirmation stating the agreed clinic appointment and practical arrangements.

An availability check alone is not a confirmed booking.

You receive these Terms, your Maki Dent-approved written programme and the applicable programme documents before agreeing to the booking.

Unless your written programme expressly says otherwise, you arrange and pay for your own flights and are responsible for the travel documents required for your journey.

If your flight changes or is cancelled, tell us as soon as possible. We coordinate with Maki Dent and the relevant programme providers to see what can be rearranged.

4. If you cancel before travel or do not arrive

If you cancel before travel or do not arrive for your confirmed booking, Maki Dent does not charge you for dental treatment that has not been provided.

Under our current dental programme policy, you are also not later charged ordinary unused hotel or transfer cancellation or no-show costs associated with the booking.

Alp Medical Travel coordinates the cancellation of the practical arrangements and communication with Maki Dent.

An exceptional patient-specific and irreversible item may be charged only where:

• it is necessary for your treatment;
• its price is explained to you;
• its non-refundable nature is explained to you; and
• you approve it in writing before it is ordered.

Otherwise, it is not charged to you.

5. Examination, changes and final price

When you arrive in Antalya, Maki Dent examines you and confirms the clinically appropriate treatment plan.

If the preliminary plan changes, Maki Dent explains the clinical reason.

Alp Medical Travel stays involved and coordinates what the change means for the rest of your programme.

Before you decide whether to proceed, you are shown any revised:

• treatment and quantity;
• programme or treatment-stage price;
• expected treatment visits;
• expected length of stay; and
• hotel or transfer arrangements affected by the change.

If you accept less or different treatment, you pay the revised price for the programme you accept, not for treatment removed from the plan.

If the price increases, you see the revised amount before deciding whether to proceed.

Changed treatment does not begin without your written approval.

Any additional stay or other programme cost resulting from a change is also explained before you agree to it.

6. Payment and invoicing

Maki Dent sells, invoices and receives payment directly for the treatment or programme shown in your written programme, including specified hotel accommodation and transfers where they form part of the package.

Alp Medical Travel does not collect your Maki Dent programme payment.

After examining you, Maki Dent confirms the final clinical plan and final programme or treatment-stage price.

If the treatment plan or price changes, you receive the revised details before deciding whether to proceed.

You pay Maki Dent directly for the programme or treatment stage you accept before that treatment begins.

Maki Dent provides the applicable healthcare invoice, treatment breakdown and programme or service documents for what it sells.

Your written programme states the payment currency and applicable payment arrangements.

Paying Maki Dent directly does not end Alp Medical Travel’s involvement. We remain your programme coordinator and main non-clinical contact before, during and after payment.

We continue to coordinate programme changes, practical arrangements, communication with Maki Dent and any payment or refund issue that affects your journey.

If Alp Medical Travel exceptionally sells a service separately from a Maki Dent programme, that service, its price, payment recipient and applicable documents are identified separately before you agree to it.

7. If you decide not to proceed

You may decline a proposed or revised treatment plan.

Payment does not remove your right to refuse clinical treatment.

If you decide not to proceed:

• treatment not provided is not charged;
• treatment already provided remains payable;
• hotel nights, transfers and other services already used remain payable; and
• future treatment that has not been provided does not automatically become payable.

A patient-specific laboratory item or material may be charged only where its cost and non-cancellable nature were explained to you and approved by you in writing before it was ordered, and the cost cannot reasonably be cancelled or avoided or the item reused.

Where you have already paid more than the amount properly due for services provided, services used and any approved patient-specific cost, Maki Dent accounts for the programme it sold and refunds any amount due without undue delay and within any applicable legal deadline.

Alp Medical Travel stays involved and coordinates the refund process with you.

8. If treatment has already started

You may ask Maki Dent to stop treatment after it has begun.

Its clinical team will explain the clinical implications, assess how treatment can be stopped safely and record your decision.

Alp Medical Travel coordinates any resulting practical changes to appointments, accommodation, transfers or future visits.

Completed treatment stages and services already used remain payable.

The patient-specific item rule in section 7 also applies.

Future treatment that has not been provided does not automatically become payable.

9. Programmes requiring more than one visit

Implants, full-arch treatment and some other dental treatments may require more than one visit to Antalya.

Where appropriate, your written programme identifies the planned treatment and amount for each treatment stage, with payment divided by stage.

Completing one treatment stage does not automatically make a later, unperformed stage payable.

Maki Dent confirms the clinical plan and price for the relevant stage before you accept and pay for it.

Alp Medical Travel coordinates the programme between visits and remains your point of contact throughout the journey.

10. Hotel and transfers

Your written programme states whether specified hotel accommodation and transfers are included in the programme sold by Maki Dent.

A price stated per tooth or per treatment unit does not automatically include hotel accommodation or private transfers.

Where hotel accommodation or transfers are included, Maki Dent remains responsible for the package it sells.

Alp Medical Travel manages the practical coordination around those arrangements.

This may include:

• confirming accommodation details;
• coordinating airport and clinic transfers;
• updating arrangements when treatment dates change;
• communicating with the relevant providers; and
• helping resolve practical problems during your stay.

If an included hotel or transfer does not go as planned, Alp Medical Travel is your first coordination contact.

Hotel nights and transfers already used remain payable if you later decide not to proceed with treatment.

After arrival, an unused hotel night, transfer or similar service is charged only where a genuine unavoidable cost applies and that possibility and price were disclosed before you agreed.

A cost that has been avoided is not charged.

Section 4 applies to cancellation before travel under our current dental programme policy.

Any service exceptionally sold separately by Alp Medical Travel is identified separately before you agree to it.

11. If something goes wrong

If Alp Medical Travel gets an agreed coordination arrangement wrong, we put it right.

This includes an appointment, accommodation or transfer arrangement error caused by us.

If the problem concerns a service within a Maki Dent programme, we do not simply send you elsewhere and leave you to deal with it.

We stay involved, contact Maki Dent or the relevant programme provider, coordinate the practical next steps and follow the issue through with you.

Maki Dent remains responsible for the programme it sold and for any substantive remedy or refund due for a service within that programme.

This does not make Alp Medical Travel the treating clinic and does not mean we guarantee a particular clinical result.

We do not substitute a different treating clinic or impose a material change to your programme without your agreement.

Your other legal rights remain available.

If a separately booked flight is affected by a programme change, we help communicate the change and consider practical alternatives with you. Unless expressly included in your programme, your flight booking remains between you and the airline.

12. After you return home

Our involvement does not end when you leave Antalya.

Alp Medical Travel remains your coordination point for 12 months after you return home from the last treatment visit that actually takes place.

If you have a treatment question or concern, you can come back to us without starting again or working out who to contact.

Where clinical input is needed, we coordinate with Maki Dent and follow its response.

For a programme requiring more than one treatment visit, we also coordinate between visits.

This is continued communication and programme coordination.

It is not dental treatment or clinical aftercare provided by Alp Medical Travel in your home country.

13. Treatment concerns, warranties and insurance

If you have a treatment concern, Alp Medical Travel remains your coordination contact.

We pass the concern to Maki Dent promptly, provide the relevant case information and remain involved in coordinating communication and next steps.

Maki Dent provides an initial clinical response within 24 hours after it receives the concern.

That initial response may request photographs, imaging or other information needed for clinical assessment.

It is not a promise of diagnosis, corrective treatment or final resolution within 24 hours.

If you require urgent medical or dental attention, seek appropriate local care rather than waiting for this process.

A manufacturer, supplier or clinic warranty applies only where it is provided for your treatment in writing.

Its written terms determine what it covers.

Alp Medical Travel coordinates warranty communication but does not create or extend the warranty.

Where complication insurance applies to your planned treatment, Maki Dent arranges the relevant insurance and Alp Medical Travel checks the relevant policy information before travel.

If your final treatment changes, the insurance position is checked again where necessary before changed treatment proceeds.

The policy terms and insurer determine whether a claim is covered.

Alp Medical Travel can help coordinate documents, communication and next steps but cannot guarantee that a claim will be accepted or paid.

14. Information, complaints, privacy and your rights

Please provide accurate and complete information needed to organise your programme.

Tell Maki Dent’s treating professionals about relevant:

• health conditions;
• medicines;
• allergies;
• previous treatment; and
• changes in your health.

Missing or inaccurate information can affect treatment suitability, timing, treatment planning or price.

For a concern about any part of your coordinated journey, you can contact:

info@alpmedicaltravel.com

If the issue concerns something Alp Medical Travel controls, we address it.

If it concerns treatment or a service within the programme sold by Maki Dent, you may still come to us first. We remain involved in communication and coordination while Maki Dent deals with its clinical or seller responsibility.

Your personal information is handled in accordance with our Privacy Policy.

Nothing in these Terms removes or restricts a consumer, patient or other legal right that cannot lawfully be excluded.

The version of these Terms supplied or available when your booking is confirmed applies to that booking. A later website update does not retrospectively change a confirmed booking unless you agree to the change or the law requires it.