Last updated: 10 September 2026
Alp Medical Travel respects your privacy and is committed to protecting the personal and medical information you share with us.
This Privacy Policy explains what information we collect, why we use it, when we may share it, and the rights available to you.
1. Who We Are
Alp Medical Travel is an international health tourism facilitator based in Antalya, Türkiye.
Contact details:
Alp Medical Travel
Barbaros Mah. Müze Sok. No: 11
Muratpaşa, Antalya, Türkiye
Email: info@alpmedicaltravel.com
Phone: +90 850 777 0 125
For the purposes of applicable data protection law, Alp Medical Travel is responsible for the personal information it collects and uses unless otherwise stated.
2. Information We May Collect
Depending on how you contact us and the services you request, we may collect:
• Your name, telephone number, email address and country of residence
• Information you provide through our website forms, email or WhatsApp
• Information about the treatment or healthcare service you are considering
• Medical information, reports, images or other health-related information you choose to provide
• Travel information such as preferred dates, flight details or accommodation requirements
• Communications between you and our coordination team
• Technical information relating to your use of our website, such as device, browser, IP address and cookie preferences
Please provide only the medical information that is reasonably necessary for us to coordinate your enquiry.
3. How We Use Your Information
We may use your information to:
• Review and respond to your enquiry
• Understand the type of treatment or healthcare service you are seeking
• Communicate with healthcare providers at your request
• Coordinate clinic feedback, appointments and quotations
• Assist with travel, airport transfers and accommodation where requested
• Maintain communication before, during and after your stay
• Respond to questions and provide administrative support
• Maintain appropriate business, security and legal records
• Improve the operation and security of our website
• Comply with applicable legal and regulatory obligations
We do not make medical diagnoses or treatment decisions. Medical recommendations and treatment decisions are made by the healthcare professionals responsible for your care.
4. Medical and Health Information
Information concerning your health is sensitive personal information.
Where required by applicable law, we process health information only with your explicit consent or where another lawful basis specifically permits the processing.
By submitting medical documents or health information for case review, you may be asked to provide a separate consent confirming that we may process and, where necessary, share that information with relevant healthcare providers for the purpose of coordinating your enquiry.
You may withdraw consent where processing is based on consent. Withdrawal does not affect processing that lawfully took place before your withdrawal.
5. Who We May Share Information With
We do not sell your personal or medical information.
Where necessary for your enquiry or requested services, information may be shared with:
• Healthcare providers asked to review your case
• Your chosen clinic, hospital or healthcare professional
• Travel, accommodation or transport providers where you request these services
• Technology, hosting, email, communications and website service providers that support our operations
• Professional advisers where necessary
• Public authorities where disclosure is required by law
Medical information is shared only where reasonably necessary for the purpose for which it was provided and subject to the applicable legal requirements.
6. International Data Transfers
Some of the services and technology providers we use may process information outside Türkiye or outside the country in which you live.
Where personal data is transferred internationally, we take appropriate steps required by applicable data protection law to protect the information and use an appropriate legal transfer mechanism where required.
7. WhatsApp and Third-Party Communication Services
If you contact us through WhatsApp or another third-party communication platform, that provider may process certain information in accordance with its own privacy terms.
You should avoid sending unnecessary medical information through third-party messaging platforms. Where more detailed medical documentation is required, our coordination team may provide an appropriate method for submitting it.
8. Cookies and Website Analytics
Our website uses cookies and similar technologies for essential site functions and, where you consent, for analytics or other non-essential purposes.
Non-essential cookies are not intended to be activated before the required consent has been obtained.
For more information, please read our Cookie Policy.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including coordination of your enquiry, provision of requested services, legal obligations, dispute management and appropriate business records.
Retention periods may differ depending on the type of information and applicable legal requirements.
When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.
10. Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No online system can guarantee absolute security, and you should avoid submitting information that is not necessary for your enquiry.
11. Your Rights
Depending on the law applicable to your personal information, you may have rights including:
• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of information in certain circumstances
• Restriction of certain processing
• Objection to certain processing
• Data portability where applicable
• Withdrawal of consent where processing is based on consent
• The right to complain to the relevant data protection authority
You may submit a privacy request by contacting:
info@alpmedicaltravel.com
We may need to verify your identity before responding to certain requests.
12. European Economic Area and United Kingdom Visitors
Where the EU GDPR or UK GDPR applies to our processing, additional rights and obligations under those laws may apply.
Health information is treated as special-category personal data and is processed only where an appropriate legal basis and special-category condition applies.
You may also have the right to complain to the data protection authority in your country.
13. Children
Our website is not intended for children to submit medical or personal information independently.
Where coordination concerns a child or minor, information should be submitted by a parent, legal guardian or other person legally authorised to act on their behalf.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology or legal requirements.
The latest version will always be published on this page with the date of the most recent update.
15. Contact Us
For questions about this Privacy Policy or the use of your personal information:
Alp Medical Travel
Barbaros Mah. Müze Sok. No: 11
Muratpaşa, Antalya, Türkiye
Email: info@alpmedicaltravel.com
Phone: +90 850 777 0 125