Privacy Policy

1. Who We Are

Alp Medical Travel is an authorised international health tourism facilitator based in Antalya, Türkiye. The Alp Medical Travel brand is operated by Alppaşa Seyahat Tur. Teks. İnş. San. ve Tic. A.Ş., as stated in our Terms & Conditions.

Data controller

Privacy contact: info@alpmedicaltravel.com

Contact details

Email: info@alpmedicaltravel.com
Phone: +90 850 777 0 125

For the purposes of applicable data protection law, Alppaşa Seyahat Tur. Teks. İnş. San. ve Tic. A.Ş. is the data controller responsible for the personal information collected and used through this website and in connection with the Alp Medical Travel service, unless another organisation, such as a healthcare provider, is responsible for its own processing.

2. Information We May Collect

Depending on how you contact us and the services you request, we may collect:

• Your name, telephone number, email address and country of residence
• Information you provide through our website forms, email or WhatsApp
• Information about the treatment or healthcare service you are considering
• Photographs, X-rays, medical reports or other health-related information you choose to provide
• Travel information such as preferred dates, flight details or accommodation requirements
• Communications between you and Alp Medical Travel
• Technical information relating to your use of our website, such as device, browser, IP address and interaction data
• Cookie and consent preferences where applicable

Please provide only the personal or health information reasonably necessary for your enquiry.

3. How We Use Your Information

We may use your information to:

• Review and respond to your enquiry
• Understand the treatment or healthcare service you are considering
• Coordinate an initial case review with the relevant healthcare provider
• Communicate treatment information, quotations and appointment options
• Coordinate appointments
• Assist with accommodation, airport transfers and other travel arrangements where requested
• Maintain communication before, during and after your stay
• Respond to questions and provide administrative support
• Maintain appropriate business, security and legal records
• Operate, secure and improve our website
• Measure how our website and enquiry routes are used where permitted
• Comply with applicable legal and regulatory obligations

Alp Medical Travel does not make medical diagnoses or treatment decisions.

Examinations, diagnoses, treatment recommendations, clinical plans and procedures are the responsibility of the healthcare professionals providing your care.

Separate purposes

We use information for the following purposes, which are separate from each other. The legal basis that applies to each purpose depends on the law that applies to you.

• First enquiry (website forms). Enquiries start with the Contact form or a short enquiry form. We receive your name, email address and message and, depending on the form, your telephone number, the treatment you are interested in and the page you used. The enquiry is sent by email to our enquiry mailbox and we email you an acknowledgement. We use it to respond to you. The forms are for this first enquiry and do not ask for health information; please do not include health information in a form.
• Health information and clinical evaluation (later stage). If you go ahead after your first enquiry, we may ask you to send health information, such as photographs, X-rays or reports, by WhatsApp or email, and we will explain what is needed. We ask patients for written consent at this stage. The clinical evaluation is carried out by our partner dental clinic, Maki Dent, which receives the information needed for it, as described in section 4, and is responsible for its own clinical processing.
• Strictly necessary website operation. Technology needed to deliver the website and its forms: a first-party cookie that remembers your cookie choices, a session cookie on the Contact page, hosting and security records, a record that limits repeated form submissions (based on a hashed form of your IP address, within a rolling one-hour window) and a record that prevents the same submission from being sent twice, and a record of your cookie choices (see section 8). These do not depend on your choices about optional cookies.
• Website analytics (Google Analytics 4). Only if you allow Website analytics. We measure page views, clicks on WhatsApp links and completed enquiries, without what you type into a form.
• Advertising measurement (Google Ads conversion). Only if you allow Advertising measurement. We count when a visit that began with one of our Google ads leads to an enquiry. It is not used to personalise ads or build audiences. See section 8.

4. Medical and Health Information

Information concerning your health receives additional protection under applicable data protection laws.

We process health information only where an appropriate legal basis and, where required, an additional condition for processing sensitive or special-category information applies.

Depending on the circumstances and applicable law, this may include your explicit consent or another condition permitted by law.

If you provide photographs, X-rays, medical reports or other health information for an initial review, we may share the information reasonably required for that review with the relevant healthcare provider.

For our current dental programme, this may include sharing relevant information with our partner dental clinic, Maki Dent, so that its dental team can review your case and provide initial treatment information.

The healthcare provider is responsible for its own clinical processing of your information and may have separate privacy obligations.

Where processing is based on your consent, you may withdraw that consent. Withdrawal does not affect processing that lawfully took place before your consent was withdrawn.

5. Who We May Share Information With

We do not sell your personal or health information.

Where reasonably necessary for your enquiry or the services you request, information may be shared with:

• Healthcare providers asked to review your case
• The clinic, hospital or healthcare professional involved in your treatment
• Travel, accommodation or transport providers where you request these services
• Hosting, email, communications and website service providers supporting our operations
• Google, for Google Analytics and Google Ads conversion measurement, only where you allow the relevant choice, and other analytics and technology providers where their services are used in accordance with applicable law
• Professional advisers where reasonably necessary
• Public authorities where disclosure is required by law

We aim to share only the information reasonably necessary for the relevant purpose.

6. International Data Transfers

Some of the providers that support our website, email and enquiry handling, healthcare providers, and Google (for Google Analytics and Google Ads conversion measurement, where you allow them) may process personal information outside Türkiye and outside the United Kingdom, the European Economic Area and Switzerland.

Whether a transfer mechanism or safeguard is required, and which one applies, depends on the provider, the countries involved and the law that applies to you. For how Google handles data in its advertising services, see Google’s explanation of how it uses data in its advertising services. If you have questions about a transfer, contact us at the email address above.

7. WhatsApp and Other Communication Services

If you contact us through WhatsApp or another third-party communication service, that provider may process certain information in accordance with its own privacy terms.

Please send only information reasonably necessary for your enquiry.

If photographs, X-rays or other health information are required for an initial treatment review, we will explain what is needed and how that information may be used and shared with the relevant healthcare provider.

You can contact us before sending medical information if you would first like to understand what information is needed.

8. Website Forms, Cookies and Analytics

Our Contact form is intended for general enquiries. You do not need to submit photographs, X-rays or medical records through the Contact form unless specifically requested.

The website uses cookies or similar technologies required for essential functions. For example, temporary session technology may be used to support the operation of website forms and a first-party cookie may remember your cookie choice.

With your permission, parts of our website also use Google Analytics to help us understand website use and measure interactions with enquiry routes.

If you separately allow advertising measurement, we also use Google Ads conversion measurement to count when a visit that began with one of our Google ads leads to an enquiry through our website. We use it only for this measurement. We do not use it to personalise ads or build audiences. What you type into a form, your name and contact details, your treatment choice and your message are not added to the conversion event sent to Google.

However, this is a dental treatment website. The fact that a visit that began with one of our ads led to an enquiry here, together with the page address and the technical identifiers Google receives, could allow conclusions to be drawn about your interest in healthcare services. How such information is treated can differ between countries, and we cannot guarantee how it will be regarded under every law. If you are not comfortable with this, leave advertising measurement switched off.

Our consent-controlled implementation does not load Google Analytics or Google Ads measurement until you allow the relevant choice. Both are off until you choose, and you can change or withdraw your choice at any time through Cookie Settings.

Analytics, advertising measurement and technology providers, including Google, may receive technical information such as IP address, device, browser, approximate location derived from IP address, the page address (which can include an ad click identifier), cookie identifiers, website interaction data and the time of an enquiry conversion, in accordance with their own services and applicable data protection requirements. For how Google uses data in its advertising services, see Google’s explanation of how it uses data in its advertising services.

When you make or change a cookie choice, we keep a record of it on our server so that we can show what was chosen and when. The record contains a random record ID, the date and time (UTC), whether you allowed website analytics and advertising measurement, the type of action (first choice, change or withdrawal) and the version of the Cookie Policy. It does not contain your name, contact details, health information, form content, IP address, browser details or ad click identifier. It is kept for 210 days. The record ID does not contain your name or contact details, but it is a pseudonymous identifier: it is also kept in a first-party cookie on your device (amt_consent_id, up to 180 days) so that your later choices in the same browser are linked to the same record. Choices made before this record existed were not recorded. If the record cannot be saved, your choice still applies as you made it.

For details about the technologies we currently use, their purposes and durations, please read our Cookie Policy.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include:

• Managing and coordinating your enquiry
• Providing services you have requested
• Maintaining necessary business records
• Meeting legal or regulatory obligations
• Establishing or responding to legal claims or disputes
• Maintaining appropriate security records

When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.

These are the periods we currently aim to apply to our own records:

• General enquiries that do not lead to treatment: 12 months from our last contact with you.
• Health files (for example photographs, X-rays and reports) of enquiries that do not lead to treatment: 6 months from the last clinical evaluation.
• Alp Medical Travel coordination records for cases that lead to treatment: 24 months from the last coordination.
• Legal and accounting records: for the mandatory retention period that applies.
• Cookie choice cookie (amt_cookie_consent): up to 180 days. The record of your cookie choices kept on our server: 210 days.

Medical records held by the clinic are governed by the clinic's own obligations and are assessed separately. The durations of Google cookies are listed in our Cookie Policy. The record that limits repeated form submissions is based on a rolling one-hour window.

10. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal and health information is limited according to operational need.

No internet, email or messaging system can guarantee absolute security. Please avoid sending information that is not reasonably necessary for your enquiry.

11. Your Rights

Depending on the data protection law applicable to you and your information, you may have rights including:

• To ask whether we process personal information about you
• To request access to your personal information
• To request correction of inaccurate or incomplete information
• To request deletion in circumstances provided by law
• To request restriction of certain processing
• To object to certain processing
• To request information about how and why your information is used
• To request information about recipients of your information
• To request data portability where applicable
• To withdraw consent where processing is based on consent
• To object to certain decisions based solely on automated processing where applicable
• To complain to the relevant data protection authority

You may submit a privacy request by contacting info@alpmedicaltravel.com.

We may need to verify your identity before responding to certain requests.

12. European Economic Area, United Kingdom, Switzerland and Türkiye Visitors

Where the EU GDPR or UK GDPR applies to our processing, the additional rights and requirements provided by those laws may apply.

Health information is treated as special-category personal data under those regimes and is processed only where an appropriate lawful basis and special-category condition apply.

Where the Swiss Federal Act on Data Protection or the Turkish Personal Data Protection Law (Law No. 6698) applies to our processing, the rights and requirements provided by those laws may apply.

Where required, you may also have the right to complain to the data protection authority in the country where you live.

13. Children

Our website is not intended for children to independently submit medical or other personal information.

Where an enquiry or treatment journey concerns a child or minor, information should be provided by a parent, legal guardian or another person legally authorised to act on their behalf.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, healthcare-provider relationships or legal requirements change.

The current version will be published on this page together with the date of the most recent update.

15. Contact Us

For questions about this Privacy Policy, the information we hold about you or how your information is used:

Email: info@alpmedicaltravel.com
Phone: +90 850 777 0 125